Workaround: Please Insert Adobe ExtendScript Toolkit 2 to Continue Installation

Something funky happened with your installation, and you get the message “Please Insert Adobe ExtendScript Toolkit 2 to Continue Installation” Adobe’s KB says the only fix is to uninstall everything, and reinstall. If you happened to install one of the Premium bundles or the Master Collection, this could take some time. So, here’s a quick fix that might work for you. Give it a shot! What have you got to loose…


First, download the ExtendScript Toolkit 2 for Mac file.

Get out your original Adobe product installation CDs/DVDs and start the installation process as usual. Select the product you want to install – or reinstall. Make sure you have deselected all of the other ones, or this could be a lengthy process.

Follow the standard procedure, and when the alert window appears saying ” Please Insert Adobe ExtendScript Toolkit 2 to Continue Installation“, double-click on the disk image you downloaded earlier. This will mount the disk image on your desktop. Now click ‘ok’ in the alert window.

After it has installed this component, it will ask again for your install disk. Insert, and finish the installation process. You should be good to go!

Now, why does this error happen to begin with? While I don’t know the technical details, I know how it happened on my system. I had Contribute 4 installed on my Mac Pro. This was prior to the CS3 release. I then purchased the Production Premium, and installed everything. A couple months after that, I got the Master Collection (I know… pretty sweet!). I installed that without uninstalling any of the previous installs. It worked fine and was no big deal. The problem occurred when I decided to upgrade Contribute 4 to the CS3 version. I thought I could easily just insert the Master Collection disc again and reinstall just this application. But that is when the error occurred. Fortunately, the fix I described above, worked like a charm. Hope it works for you!

31 Comments

  1. Thank you. This worked perfectly for me after I received the error when having to reinstall Flash Professional CS3.

    Although, I did not have to click on the icon. It just installed without any problem after downloading the file to my desktop.

    Reply
  2. OMG…thank you so much man. This “literally”….saved my life! I really, really appreciate your help. MAN…you seriously just made my day man. Thanks.

    C

    Reply
  3. Dear Elaine,

    I highly appreciate this posting and thank you very much! This has worked famously and saved me a bit of stess, I’m sure.

    Cheers,

    Heather Marie Miller

    Reply
  4. Wow! That WAS a lifesaver.

    This was one of the few things I had to fix upgrading to Leopard.

    Thank you for posting this. It’s interesting how Adobe can get so many things right, and blow something like….a reinstall.

    -Tom

    Reply
  5. Adobe’s install is SLOW AS HELL and very BROKEN. No wonder they make you shut down everything prior to an install. There’s only 2.4 GB of data to copy and it should only take about 5 mins. Adobe = bloat. They even turned the lean and mean Flash into a boat anchor.

    This fix appeared to be my answer, but Fireworks CS3 still won’t install. I’ve never had Fireworks on this machine either. How freaking hard is it to copy a file bundle!

    I even tried copying over the AdobeFireworkds9en_US.dmg, mounted it, copying the app and configuration files, but when it launched, my serial number wouldn’t work. Alas… my serial number must only work for the bundle. But, at least it installed and I got to use the 30 day trial. I’m sure there will be problems like missing bridge functionality and missing samples, but it’s better than nothing I guess.

    Reply
  6. Bryan – What bundle are you installing? (ie Web Premium, Master Collection) Explain what occurred that caused you to have to reinstall Fireworks.

    It is true – the suites take a while to install. And in some ways it seems excessive. I know Adobe is working on this for the next release. I do motion graphics, video for web, and broadcast work. Interestingly enough, installing Apple’s Final Cut Studio takes just as long — if not longer. One thing that Apple does, that I think Adobe should consider, is they include a sheet that you see right when you open the package, stating that it takes a long time to install Final Cut Studio, and to be patient. Something as simple as this document prepares you for the process and sets your mind at ease. Start installing – go get coffee. I think it would be good for Adobe to include a similar statement.

    Tell me more about your setup, what went wrong, and I will see if I can help.

    - elaine

    Reply
  7. This just saved me some massive headaches. Thanks for posting.

    Reply
  8. All I can say is THANK-YOU, THANK-YOU! I was imagining getting in a bigger mess if I would have followed the instructions Adobe had on their web site for dealing with this ‘Adobe ExtendScript ToolKit 2′. This all happened after I had removed InDesign CS3 using the utility ‘Add or Remove Adobe Creative Suite 3 Design Premium’ and then failed at trying to reinstall. You made my day, and I really appreciate it. A true lifesaver to say the least!

    Reply
  9. Great workaround–thanks! I hit this problem with Adobe Creative Suite 3 Design Premium. The first time I installed it I didn’t install the web tools (Flash or Dreamweaver). When I later tried to add Flash I got this message, even though there was never any “failed” installation as described in the Adobe KB.

    Reply
  10. You are indeed the man.. THANK YOU.

    Reply
  11. This was a fantastic tip! Wonderful!

    Reply
  12. Worked perfectly. That error was driving me insane. Thanks for the tip!

    Reply
  13. Wow! You are a champion!
    I was dreading the full reinstall + the day of downloaded updates.

    YEA!

    Thanks again,

    Andrew

    Reply
  14. Hi Elaine

    Big thank you. We had this problem this morning with Photoshop and your patch got us back up and running quickly.

    Wahoo!

    Jo

    Reply
  15. I cannot believe you just put Adobe in their place. This has annoyed me almost every time I’ve had to deal with it (once would be enough, but 3 times now!). I owe you – big time.

    THANK YOU!!!!!!

    Reply
  16. You saved my life. Adobe’s Knowledge Base article said to completely uninstall and start over. Like hell I was going to reinstall nearly all of CS3!

    Reply
  17. Thank you so much for explaining this so well, and for providing the link to the toolkit, it really really helped a lot. Chris

    Reply
  18. It might interest you to know that I have similar problems without the Suite. I can’t even upgrade Photoshop CS2 to CS3 right now. The CS3 upgrade installer thinks I have more disks than I really have, and asks me for the “Bundle Disk”… whatever that is. I thought it might be the CS2 disk, but no, it doesn’t like that… its not the CS2 Lynda.com DVD, and not the CS3 video tutorial DVD, and not the CS3 upgrade DVD itself. So… I’ll try the extended toolkit.

    Reply
  19. Thanks for this!

    Reply
  20. Yeah! Thanks for the tip on this. Helped me out of a fix with a reinstall.

    Reply
  21. Thnak Elaine. You think your doing it right, and all of a sudden it’s all bunged up.
    After de-installing then re-installing CS3 too many times, your link to Macromedia worked.

    Reply
  22. Thanks, Elaine,
    I went to Adobe’s help site first, they recommended I install this file, but the link was to a Bridge SDK. Not the least bit helpful. I used your link, downloaded the DMG, it mounted itself, and I was back on track, continuing with the painfully slow but successful reinstall. Hooray for Elaine Montoya!

    Reply
  23. Thank you so much!!! This worked like a charm, and saved me tons of stress and grief! Now I can get back to work. Thanks again!

    Reply
  24. I get an error saying I cannot install 2 Adobe programs at the same time? This happens when I click Ok to the Insert Adobe ExtendScript Toolkit 2 to Continue Installation error.?

    Please help…

    Reply
  25. had the same experience – the Adobe site was wrong…YOU were right! thank you!

    Reply
  26. Hi Jason,

    Can you tell me what Adobe application are trying to install when you get this error? please include the the version (ie CS3, CS4…)

    Reply
  27. Thanks a lot! I had stuck completly.
    And Adobe was to no help. Finaly I can contiue working. :D

    Reply
  28. Thanks a lot Elaine, you’ve saved my life (and my job).

    Reply
  29. happy to help!

    Hopefully this issue will be resolved by Adobe in the future ;)

    Reply
  30. thank you Elaine, this was very helpful. Adobe still has the wrong link on their website

    Reply
  31. Just want to add my thanks too, Elaine. I can’t believe Adobe were so careless as to leave this bug in the installer, and then provide an equally flawed workaround on their website!!

    Reply

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